If other players can’t hear you when you talk, try setting Auto-mute to Low or Off. When you find the Headset screen in the Accessories app, select Configure to open the headset settings menu, and check the following:Ĭheck the audio levels in the Equalizer to be sure they aren't set to the lowest possible setting.
Depending on how many accessories are connected to your console or device at the time, you may need to scroll left or right to bring up the headset configuration screen.
Note The Xbox Wireless Headset needs to be powered on and connected to your console or device in order to update its settings in the Accessories app.
If you don’t already have the Accessories app installed on your PC or mobile device, you can get it at: Get Xbox Accessories - Microsoft Store On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories. If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.īe sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the headset volume isn’t turned all the way down. The headset volume is controlled by turning the dial on the outside of the right earcup. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings: May we ask if you already have tried to perform the headset troubleshooting? If not yet, better check this link - Troubleshoot your Xbox Wireless Headset or perform this suggested troubleshooting below.
We understand that you are trying to use the Xbox Wireless Headset and is unable to because Audio balance did not work on PC. Let’s us check on this together and sort this out. Thank you for sharing your concern with us today and we hope that all is well.